Terms, Privacy &
Medical Disclaimer

1. Who We Are

VetField ("VetField", "we", "our") is a veterinary clinical decision support platform operated from India. For data privacy queries, contact vetfieldai@gmail.com.

2. What Data We Collect

Account Data (required)

• Email address — used for account authentication and essential communications only
• Password — stored as a one-way hash via Supabase Auth; we cannot read your password
• Practitioner profile — name, designation, district, state (used to personalise alerts and reports)

Clinical Case Records (your data)

• Owner/client name and contact number
• Animal details — species, weight, description
• Clinical presentation, provisional diagnosis, treatment administered
• Case status and follow-up dates
• Clinical notes

Technical Data (automatic)

• Browser type and device type (for compatibility)
• IP address (for security, stored by Supabase for 30 days)
• App version and session timestamps

3. What We Do Not Collect

• No location tracking or GPS data
• No advertising profiles or cross-site tracking
• No biometric data
• No data from third-party social logins
• No analytics from your clinical decisions (only aggregate usage counts for system health)

4. How We Use Your Data

5. Data Sharing

We share data only with essential infrastructure providers operating under strict data processing agreements:

• Supabase Inc. — database and authentication (servers in Singapore region, SOC 2 Type II certified)
• Netlify Inc. — web hosting (no access to application data)

We do not sell, rent, or share your data with advertisers, analytics companies, AI training organisations, or government authorities (except under valid legal compulsion).

6. Data Retention

• Active accounts: Data retained while account is active and for 90 days after account deletion request
• Case records: Retained until you delete them, or until account deletion
• Server logs: Automatically purged after 30 days

7. Your Rights

You may exercise the following rights at any time by emailing vetfieldai@gmail.com:

• Access — request a copy of all data held about you
• Correction — correct inaccurate profile data (or update it in-app)
• Deletion — delete your account and all case records (Settings → Delete Account)
• Export — download all your case records as CSV or request a JSON export
• Restriction — request we stop processing your data in specific ways

We will respond to all data rights requests within 30 days.

8. Security

We implement the following technical safeguards:

• All data in transit encrypted via TLS 1.3
• All data at rest encrypted via AES-256 (Supabase)
• Row-Level Security (RLS) — database enforces that users can only access their own records, even if the application layer is compromised
• Passwords hashed using bcrypt with salt (Supabase Auth)
• No password is stored in plaintext anywhere in the system

9. Cookies

VetField uses only one type of cookie: an authentication session cookie set by Supabase Auth when you sign in. This cookie is strictly necessary for the app to function and does not track your activity across other websites. No analytics cookies, advertising cookies, or third-party tracking scripts are used.

10. Children

VetField is a professional platform intended exclusively for licensed veterinary practitioners. We do not knowingly collect data from anyone under 18 years of age.

11. Changes to This Policy

We will notify registered users by email at least 14 days before any material changes to this Privacy Policy take effect. Continued use after the effective date constitutes acceptance of the updated policy.

1. Acceptance of Terms

By accessing VetField ("the Platform", "the App", "VetField"), you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy and Medical Disclaimer. If you do not agree, you must not use VetField.

2. Eligibility

VetField is intended exclusively for:

• Licensed veterinary practitioners (BVSc & AH, MVSc, BVMS, or equivalent)
• Enrolled veterinary students using the platform under supervision
• Animal health officers and livestock inspectors holding recognised credentials

By registering, you represent that you hold a valid licence or recognised credential in your jurisdiction. VetField reserves the right to suspend accounts where this cannot be verified.

3. Accounts & Security

You are responsible for:

• Maintaining the confidentiality of your account password
• All activity that occurs under your account
• Notifying us immediately at vetfieldai@gmail.com of any unauthorised access

You may not share your account with others, create accounts on behalf of another person without their consent, or use automated methods to create accounts.

4. Access & Features

VetField provides full access to all features at no charge for all registered veterinary professionals:

• Dashboard with recent cases and quick actions
• Unlimited case logging and management
• Drug Calculator with dosing protocols
• Differential Diagnosis engine
• Clinical AI Assistant
• Vaccination schedules
• Case records export (CSV, JSON)
• Cloud sync and backup

All features are provided free of charge for as long as VetField is available. We reserve the right to modify features with 30 days' notice to registered users.

5. Acceptable Use & Professional Responsibility

You agree to use VetField only for lawful veterinary professional purposes. You must not:

• Use the platform to provide advice to human patients (VetField is for veterinary use only)
• Attempt to reverse-engineer, scrape, or extract the clinical database programmatically
• Upload, transmit, or store unlawful content including material that violates patient confidentiality obligations
• Use the platform to generate false or misleading clinical records
• Share access credentials or resell access to the platform
• Use automated bots or scripts to access the platform
• Circumvent rate limits, security controls, or access restrictions

6. Intellectual Property

All content, software, design, database compilations, and clinical data in VetField is owned by VetField or its content licensors and protected by copyright. You may not copy, reproduce, distribute, or create derivative works from any content without written permission.

Your data: You retain full ownership of the clinical case records you create. By using VetField, you grant us a limited licence to store and process your records solely for the purpose of delivering the service to you.

7. Disclaimer of Warranties

VetField is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that:

• The platform will be uninterrupted or error-free
• Clinical information will be free from inaccuracies or current at all times
• The platform will meet your specific professional requirements

8. Limitation of Liability

To the maximum extent permitted by Indian law, VetField and its developers shall not be liable for:

• Any adverse clinical outcome, animal death, or harm resulting from reliance on VetField
• Indirect, incidental, consequential, or punitive damages
• Loss of data, revenue, or professional reputation

Nothing in these terms limits liability for fraud, gross negligence, or death/personal injury caused by our negligence.

9. Indemnification

You agree to indemnify and hold harmless VetField, its developers, and affiliates from any claims, damages, or expenses (including legal fees) arising from your use of the platform, your violation of these terms, or your violation of any applicable law or third-party rights.

10. Service Availability & Modifications

We aim for 99.5% uptime but do not guarantee uninterrupted availability. Planned maintenance will be announced in advance where possible. We reserve the right to modify or discontinue features with reasonable notice.

11. Account Suspension & Termination

We may suspend or terminate your account immediately if:

• You violate these Terms of Service
• Your use poses a security risk to the platform or other users
• Required by applicable law or regulatory authority

You may delete your account at any time from Settings. We will delete your case records within 90 days of account deletion.

12. Governing Law & Disputes

These Terms are governed by the laws of the Republic of India. Any dispute arising from or related to these Terms or your use of VetField shall first be subject to good-faith negotiation. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Punjab, India.

For consumer disputes, you may also approach the National Consumer Disputes Redressal Commission (NCDRC) as applicable under the Consumer Protection Act, 2019.

13. Modifications to These Terms

We may update these Terms of Service. Material changes will be notified by email to registered users at least 14 days before taking effect. Your continued use of VetField after the effective date constitutes acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the platform and may request account deletion.

14. Contact